Approach
How we work, written down.
Good agencies and bad agencies use the same words. The difference is in the process. Here is ours, with timings, outputs and the promises behind it.
Projects
Websites, stores and software, step by step.
Typical timings for a business website. Stores and software follow the same shape with longer build phases.
Week 0
Discovery and scope
A working session on your business, buyers and goal. You get a written scope: what is in, what is out, the timeline and how we measure success.
Written scope and quote
Weeks 1 to 2
Structure and design
Page plans, flows and key screens designed for mobile first. You review real designs, not mood boards.
Approved designs
Weeks 2 onward
Build in the open
A live preview link early in the build, updated every week. You see progress in your own browser, not in status reports.
Weekly preview updates
Final week
Test and launch
Speed, accessibility, SEO and enquiry checks, then launch on your own domain and accounts.
Live site, handover session
After launch
Care and growth
A 30-day check-in, then optional support, content and marketing as you grow.
Care plan or retainer
Social media
A monthly cycle, repeated with care.
Social media is not a project with an end date. It is a monthly rhythm with one owner and a clear goal.
- 01
Audit and goal
We review your pages, competitors and audience, then agree one business goal for the next three months.
- 02
Plan
A monthly calendar of pillars, formats and hooks. You approve it before a single post goes out.
- 03
Create
Design, copy and short-form video editing, plus shoots when the plan needs them.
- 04
Publish and engage
Scheduled posting, replies to comments and messages, and outreach to local accounts.
- 05
Amplify
Optional paid social aimed at your goal, with spend paid straight from your own account.
- 06
Report and adjust
A one-page report each month and a short call on what to keep, stop and try next.
Principles
How the studio is run.
One owner per client
You always know who is responsible. That person is on your calls and does the work.
Small number of clients
We limit how many projects run at once so every client gets proper attention.
Decisions in writing
Scopes, approvals and changes are written down, so nobody relies on memory.
AI where it helps
We use AI tools to research, draft and test faster. Every result is checked and finished by a person.
Commitments
What you can hold us to.
Written scope before any quote
Every engagement starts with a short brief: what is in, what is out, and what success looks like. You sign off on it before we talk numbers.
Work you can see early
Websites and products go live on a preview link within the first weeks, then update every week. Social clients approve the calendar before anything is posted.
The same named people
The person on your first call is the person who designs, builds and posts. No handoff to someone you have never met.
You own everything
Domain, hosting, code, social pages, ad accounts and analytics sit in your name from day one. Leaving us never means losing your assets.
Numbers every month
Marketing clients get a plain one-page report: what we did, what it reached, what it brought in, and what changes next.
A reply within one working day
From a named person, not a ticket queue. If the answer is no, you hear it early and honestly.
Start a project
Tell us what you're building.
A free 30-minute call with the people who will do the work. You leave with honest advice, whether or not we work together. We reply within one working day.